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National Tour Integrated Resources Inc Announces New Services
RANCHO SANTA MARGARITA, Calif., July 27, 2012 /PRNewswire-iReach/ -- National Tour announces its newest services to Transit Agencies, THE GHOST RIDERS.
In providing nationwide passenger transit services, many companies have determined customer service to the public is in need of a quality control enhanced capability. NATIONAL TOUR is now offering that QUALITY CONTROL by offering its innovative GHOST RIDERS in cities that transit companies need to audit services as provided by the transit operators transporting passengers throughout the designated routes.
GHOST RIDERS are fully qualified commercial class A and B with P endorsement/air brake transit operators that have been trained to look for the services that the riding public would expect of transit operations. These services would include:
- Operational Safety
- Timeliness of route driving
- Bus cleanliness
- Driver/Customer service knowledge
- Bus Comfort (HVAC and ride)
- Accurate transit information availability
- Video data capture (concealed)
Transit operators will be rated on safety and passenger care standards the transit agency deems important with greeting passengers, assisting passengers entering and exiting the bus, proper adherence to dress codes, appropriate behavior and conversation with the riding public and proper bus handling.
GHOST RIDERS are uniquely prepared to rate operator performance because they have been trained to perform these same required tasks and licensed to drive the equipment they are rating.
GHOST RIDERS are available from NATIONAL TOUR for service to the transit industry as a scheduled driver review or for spot checking specific routes and operators. GHOST RIDERS are anonymous and do not identify themselves to operators or the public, allowing a completely "normal" ride to be evaluated. The rate sheets that are completed by GHOST RIDERS allow the transit company to have concrete information to be used in operator reviews and/or discipline. Rate sheets can be used by the transit company to review and establish areas that need more extensive training, or to recognize operator personnel that go "above and beyond" in the service of the public.
NATIONAL TOUR adds this GHOST RIDERS service to its already known services of its "RAPID RESPONSE TEAM":
- Temporary Transit operator placement
- Strike Transit operator placement within 24 hours
- Operator supervisors
- Operator Training and Route familiarization
About National Tour Integrated Resources, Inc.
National Tour Integrated Resources, Inc. is a full-service specialized trained transit staffing company that creates comprehensive programs to promote trained personnel for operator services nationwide. National Tour offers a complete menu of services including fleet management, staffing/training, scheduling/routing/logistics, and experiential activation. Ranked among the nation's top 100 promotional agencies, National Tour designs, develops, and deploys the most demanding interactive road show promotions available.
SOURCE National Tour Integrated Resources, Inc.